Building Internal Capability - A PBI Pillar

Internal Capability Build logo

about this project

Over the past five years, PBI has trained and supported more than 500 people globally across multiple industries, combining accredited qualifications, tailored training, and hands-on coaching.

 

Internal capability is about more than running courses – it’s about giving leaders and teams the skills and confidence to embed improvement into their daily work. For some organisations, that means formal qualifications through PBI’s SQA-accredited Business Transformation (SCQF Level 9) and Lean Practitioner (SCQF Level 7) programmes. For others, it means creating a customised Agile Academy, designing and delivering bespoke courses, or coaching internal champions to build communities of practice.

 

Whatever the approach, the goal is the same: to create a workforce that not only understands Lean and Agile but knows how to apply it, sustain it, and scale it.

Key Project Summary "At a glance"

Project Scope


  • Deliver accredited Business Transformation and Lean Practitioner training across multiple sectors


  • Build client-specific capability initiatives, including tailored Business Agility courses and digital academies


  • Reach global audiences, with over 1,200 employees engaged in Lightsource bp’s Agile Academy and more than 500 people trained overall

Improvement Strategy


  • Combine formal qualifications with tailored client programmes to meet unique business needs


  • Deliver training through flexible formats: in-person, virtual, bitesize digital modules, and interactive workshops


  • Reinforce learning with live projects, coaching, and community forums to ensure skills are applied, not just taught


Benefits Delivered


  • More than 500 professionals trained in Lean, Agile, and Business Transformation skills over the past five years


  • In Lightsource bp, over 1,200 employees accessed the Agile Academy, with 13 structured modules, a 90-minute awareness course, and ongoing community forums


  • 100+ employees in 14 countries trained directly through accredited programmes, embedding a consistent improvement language


  • Clients now have internal champions and structured learning pathways to sustain capability and reduce dependency on external support

People Involved

  • Delegates: Leaders, managers, and employees across energy, FMCG, manufacturing, logistics, and services.
  • Facilitators: PBI Coaches with more than 20 years’ transformation experience.
  • Accreditation: Scottish Qualifications Authority (SQA), ensuring global recognition.



Focus Area

  • Building long-term internal capability by equipping leaders and teams with the tools, confidence, and mindset to drive continuous improvement.



Process Taken

  1. Assessment – Worked with clients to identify the right mix of training and coaching for their needs.
  2. Tailored Delivery – Designed programmes ranging from accredited courses to bespoke Business Agility workshops and digital academies.
  3. Application – Embedded live projects, simulations, and real-world examples to reinforce theory with practice.
  4. Sustainability – Established forums, KPI tracking, and internal champions to keep capability alive beyond the training.


Extended Story


Internal capability is what sustains transformation long after external support has stepped back. At Lightsource BP, PBI helped create a global Agile Academy, combining digital learning modules, a 90-minute awareness course, and community forums, giving more than 1,200 employees the tools to challenge old ways of working and embrace agility.

 

In parallel, tailored Business Agility courses provided regional, facilitator-led sessions that built deeper knowledge and practical application. These programmes sat alongside PBI’s accredited courses, giving organisations choice and flexibility – some opted for formal qualifications, others for custom content – but all were united by the same outcome: stronger, more confident teams driving measurable improvements.

 

By combining formal training with hands-on facilitation, PBI ensures that internal capability is not a one-size-fits-all offering. Instead, it is a flexible approach that adapts to client needs, industry context, and long-term goals, making capability building a core part of transformation.